IONOS have recently changed their email security settings meaning you must tick SSL/TLS in the incoming / outgoing IMAP server settings to continue receiving/sending emails.
For most Email clients this is activated by default but if you have problems sending or receiving emails (i.e. Outlook, Thunderbird, etc.), it could be because of this.
For Outlook in particular the outgoing server settings have changed slightly:
- Untick Require logon using Secure Password Authentication (SPA)
- Tick My outgoing (SMTP) server requires authentication – as below
If this proves too technical and you need help then just contact me and we will set up a quick Zoom call.
In the meantime a quick way to continue accessing your emails is to use IONOS Webmail by going to https://mail.ionos.co.uk/ and entering your Email address and Password.
If you are not experiencing problems sending or receiving emails then please ignore this Post.